Clients and external calls

How has your week been so far?

Small talk

Could you walk me through the current process end to end?

Open questioning

What you're seeing here is the view your team would open every morning.

Presenting a demo

I want to be upfront with you: we won't make the date we agreed — the new date is the fourteenth and it is firm.

Delivering bad news

We can absolutely do that if the reporting moves to the following release.

Trading scope