Incidents
Инциденты5 lessons · B1–B2Raising, updating, escalating, closing, the blameless write-up.
- B1
Raising an incident
Создание инцидентаcore21Heads up: checkout is returning 500s for everyone.
Raising an incident
- B1
Updating during an incident
Обновление информации во время инцидентаcore24Update: we've identified the cause — next update in ten minutes.
Incident updates
- B1
Closing an incident
Закрытие инцидента21We're standing down: error rates have been normal for thirty minutes.
Standing down
- B2
Postmortem without blame
Анализ без обвинений21The immediate cause was a config change reaching production without review.
Blameless attribution
- B2
Escalating
Эскалацияrare21I need to escalate this: we need someone from platform on this now.
Escalating