Money and admin

I'm calling about a charge on my account.

Phone systems

I'd like to open a checking account.

Opening an account

My card has been blocked, I think.

Card problems

What goes in the family name box?

Forms

What exactly do I need to bring for registering a new address?

Official appointments

I'm following up on a refund that was approved in April — could you tell me where it stands?

Chasing up

I'd like to cancel my subscription, effective at the end of this month.

Cancelling

Is this the right department for billing disputes?

Asking for someone else

I'm calling about a charge on my account: I was charged twice for the same thing on the ninth — could you look into it?

Disputing charges

I'm here because my application was refused and I do not understand why.

Dealing with officials